AI for Insurance Professionals
Discover how AI can effectively support insurance work. Build a clearer picture, own your decisions and keep outcomes fair.
I want to use AI effectively in my role
Learn how to use AI productively and responsibly in your day-to-day work.
Build the confidence to use AI for research, analysis and communication
Learn how to write effective prompts and review AI-generated outputs
Understand where AI can help and where human judgement is needed
I want to build AI-supported workflows
Move beyond individual tasks and learn how to build and test AI-supported workflows.
Connect tasks into structured, repeatable workflows
Explore process mapping, permissions and governance controls
Build and test AI-supported solutions while maintaining human oversight
Overview
AI helps compile the facts. The final outcome stays with you.
From documents and records to policy wordings, insurance decisions often rely on details spread across many different sources. Our Foundational and Practitioner AI for Insurance Professionals courses help you use AI to bring that information together, surface gaps and support better-informed decisions across underwriting, claims, broking and customer service. You'll learn to use AI responsibly while protecting policyholder data, challenging unsupported conclusions and maintaining the human oversight needed to deliver fair and reliable customer outcomes.
One professional pathway,
two ways to progress
Whether you’re new to the world of AI or already use it in your work, there’s a route for you. Both courses are delivered through live, instructor-led online sessions with a focus on real-world learning that you can put into practice from day one.
- Duration
10 hours of intensive learning over two days
- Study modes
Online - Live and instructor-led
- Cost
Courses are delivered in groups of minimum 15 learners.
Talk to our team to find the right option for you or your organisation.
Download factsheet
I want to use AI effectively in my role
You want to build the skills and confidence to get the most value from AI in your insurance work.
Learn how to:
Use AI across underwriting, claims and broking activities
Support everyday insurance research, communications and case preparation
Work confidently with insurance data and understand how it shapes AI-generated outputs
Use AI responsibly while protecting policyholder data, meeting Consumer Duty expectations and supporting fair outcomes
I want to build AI-supported workflows
You want to move beyond individual tasks and turn them into automated processes or workflows.
Learn how to:
Identify insurance processes where AI can add the greatest value and set clear human-AI handoffs
Build and test AI-supported workflows using policy and servicing information
Design AI assistants and agents with appropriate controls and human review
Manage multi-agent systems while maintaining authority limits and measuring customer outcomes, not just speed
Book your place today
Equip yourself or your team with the skills to use AI safely, confidently and ethically in your role.
FAQs
If you can’t find the answer to a question, our helpful advisers will be happy to help.
Choose based on your experience of using AI and what you want to do with it. Foundational is for professionals who want to use AI more effectively in individual tasks. Practitioner is for those already comfortable using AI who want to connect tasks into workflows and test AI-supported processes.
Before the course, you'll complete an AI skills diagnostic to assess your current level of capability. Based on your answers, you'll receive guidance on the most suitable starting point. At the end of the course, you'll complete a second diagnostic to measure your progress and demonstrate the impact of your learning.