Managing the Client Relationship
Strong client relationships are central to a successful legal practice, driving trust, repeat instructions and long‑term commercial impact.
This practical one‑day course introduces the key skills and behaviours needed to build rapport, manage expectations and communicate effectively with clients at every stage of the relationship. Through case studies, discussion and action‑planning, you will learn how to strengthen client satisfaction, enhance your professional credibility and contribute to the firm’s bottom line.
Overview
- Price
- Online Live from £738.00Price includes VAT
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Managing the Client Relationship
Effective client relationships are fundamental to legal practice, shaping trust, reputation and long‑term business success. This one‑day course gives junior lawyers the skills and confidence to build rapport, communicate clearly and manage expectations across all client interactions. Through case studies and practical exercises, you will learn how to analyse client portfolios, navigate challenging behaviours and increase the value you bring to the firm as a trusted adviser. You’ll return to work with practical tools and an action plan for strengthening client relationships and contributing more effectively to your practice.- No extra learning materials
How is training delivered?
We know that every learner is different. We have a range of study modes which suit a variety of study styles, commitments and preferences.
Online Classroom Live offers a host of benefits to support your learning in the following ways:
Interactive features replicate a real-life classroom to keep you fully engaged
Course notes are shared by your tutor highlighting points and sharing knowledge
You will regularly share your opinions and ask questions via instant live chat messaging and contribute to class polls
Work with fellow learners in smaller group breakout rooms
Access course materials and a recording of your live online session after it has taken place
View more about our Online Classroom Live.
Why choose BPP for training?
Ways to pay
Invoice your employer
Complete and return the booking form. We’ll contact your employer to arrange payment.Buy online
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If you're an employer looking to upskill your staff get in touch about becoming a BPP client.FAQs
Most frequently asked questions.
If your employer is paying and wishes to be invoiced rather than pay online via credit card, you will need to complete this booking form and return it to us at service@bpp.com. If you are paying for yourself online or via the phone, you can request a copy of your settled invoice.
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