Technical support

If you need to contact us then the more information you provide the quicker we'll be able to help.

Can you please have the following information ready when you contact us about a technical error:

  • Is the problem occurring at work, at home or both?
  • Do you know if you're behind a security firewall or proxy?
  • What broadband speed (download and upload) is available?
  • What kind of device are you using, eg desktop, laptop, tablet, phone?
  • Which operating system and browser are you using?
  • Which version of flash do you have?
  • Is it all content or specific content you are finding it difficult to use?

Tel: + 44 (0)330 1000 706