Apprenticeship Standard: Insurance Practitioner Level 3 Apprenticeship


Created by the Chartered Insurance Institute (CII), leading financial services and insurance employers this Standard is designed to encourage access to the insurance profession by providing an entry level role into the industry.

It includes a Level 3 CII professional qualification with an innovative and flexible approach to demonstrating competency. The Knowledge, Skills and Behaviours learnt will be transferable across future roles within the business such as underwriting, client relations, insurance claims, loss adjusting, broking, reinsurance and account management.

Trailblazer Group

The employer Trailblazer Group that created this Standard included: Aon, Aviva, AXA, Barbican Insurance Group, Bluefin Group, Chaucer, Covéa, Lloyd’s, RSA and Willis with the Association of British Insurers (ABI), British Insurance Brokers Association (BIBA) and Chartered Insurance Institute (CII).

Role Suitability

Duties that this role could be asked to perform in line with the employer’s needs include (but are not limited to):

  • Provide support in the acquisition of new clients
  • Provide support in the retention of existing clients through the renewal process
  • Handle client queries on products, services and accounting
  • Process and analyse data to support business objectives
  • Accurately prepare and issue documentation
  • Prepare reports and market research
  • General office administration
  • Participate in meetings, both internally and externally
  • Maintain and develop relationships both internally and externally
  • Comply with internal and external regulatory requirements.

Key Facts


Standard guideline: 18 to 24 months (min. 12 months)

Timeframes are flexible depending on the employer and/or the apprentice’s ability to be successful on the programme.

Study Mode:

BPP Professional Education can provide flexible study methods towards these qualifications including:

  • Online Classroom (recorded)
  • Online Classroom Live (real time) or a mix of both

All BPP programmes are supported by our award winning Virtual Learning Environment.

All programmes are delivered using BPP Momentum, at the heart of which is the Achievement Ladder, enabling BPP to provide unrivalled levels of proactive support to all of our learners.


The professional qualification included is the Certificate in Insurance (Cert CII0 Chartered Insurance Institute).

Knowledge, Skills and Behaviours


  • Technical Ability
  • Relationship Development
  • Effective Working
  • Governance


  • Drive to Excel
  • Communication
  • Personal Accountability
  • Innovation
  • Professionalism


On Programme Assessment:

Ensures the apprentice is making good progress towards achieving competency in the Knowledge, Skills and Behaviours of an Insurance Practitioner. At BPP Professional Education the apprentice will gain a recognised Level 3 qualification and all the examinations must be passed before sitting the End Point Assessment. The End Point Assessment consists of a portfolio of work completed during the End Point Assessment stage and a Reflective Discussion.

BPP Support

Both the apprentice and employer will be supported by a team of Programme Advisors and Skills Coaches who will ensure the apprentice completes the Knowledge, Skills and Behaviours required and is ready to sit the End Point Assessment.

Entry Requirements

Level 2 Maths and English (equivalent to GCSE grade C or above), ideally as part of 5 GCSE A-C grades or other comparable qualifications.

Apprentices without English or Maths at Level 2 must achieve this prior to the completion of the Level 3 Apprenticeship.

Employers have the flexibility to set their own minimum entry requirements and may want to increase their criteria.

Employer Requirements

  • Provide apprentices with a contract of employment for the duration of the apprenticeship on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning.
  • Employer must not ask the apprentice to contribute financially to the direct cost of learning.
  • Provide the apprentice with paid time to attend off-the-job training, including additional support for English and Maths, or support accessed for learning difficulties and/or disabilities.
  • Recognise that the apprentice must complete the apprenticeship within their working hours.
  • Ensure apprentice spends at least 20% of their time in off-the-job training.
  • Enter into a contract with BPP University.
  • Support the apprentice to gain new skills.

Apprentice Requirements:

  • Be in full-time employment for at least 30 hours a week.
  • Be an employee (have a contract of employment for the duration of the apprenticeship) on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning.
  • A citizen of a country within the European Economic Area (EEA**) or have the right of abode in the UK, and have been ordinarily resident in the EEA for at least the previous three years on the first day of learning.
  • Not be enrolled on another apprenticeship at the same time.
  • Has the right to work in England.
  • Able to complete the apprenticeship in contracted working hours.
  • Be in a new job role (nine months or less), or in an existing job role, where significant new Knowledge and Skills are needed – employer statement of justification needed (relevant to the apprenticeship).


On completion of this Insurance Practitioner Apprenticeship, that includes the Cert CII qualification, the learner could undertake additional study and that could count towards the completion of the CII’s higher qualifications, the Diploma and Advanced Diploma in Insurance.

Costs and Government Funding

Employers will be able to draw up a funding cap of £9000 per apprentice from the Digital Voucher Service to cover the training costs for this Apprenticeship Standard.