Introduction to Business Operations *Introduction to Business Operations *
*Also relevant to the Diploma in Tourism Management
The Introduction to Business Operations Study Guide follows a user-friendly style to clearly explain the concepts of the syllabus. Plenty of opportunities are provided for understanding content and practising technique, including a list of objectives, chapter summaries, diagrams, self test questions and a past CTH real exam complete with marking guide.
The Introduction to Business Operations syllabus examines the different types of business organisation, the role of management, the importance of leadership skills, procedures for the recruitment and selection of staff, disciplinary procedures, the development of staff teams and individuals, communication and customer care.
BPP Learning Media is proud to be the official publisher for CTH. Our CTH Study Guides provide the perfect tailor-made learning resource for the CTH examinations and are also a useful source of reference and information for those planning a career in the hospitality and tourism industries.
BPP eBooks have a restricted print allowance of 15%, click here for further information