Study Text
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Price: £22.00 (Printed Text)
£13.20
(eBook - 15% print allowance)
ISBN: 9780751777932
(Printed Text)
9780751794397 (eBook)
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Description: Studying this paper will provide you
with a broad introduction into the complex world of hospitality and
tourism business operations. It provides an overview of the
separate functions and activities that are expected of supervisors
and managers. The syllabus examines the different types of business
organisation, the role of management, the importance of leadership
skills, procedures for the recruitment and selection of staff,
disciplinary procedures, the development of staff teams and
individuals, communication and customer care.
The Study Guide, which has been reviewed and endorsed by CTH,
works logically and methodically through the CTH 2009 syllabus,
following the syllabus order.
It explains the concepts clearly and provides ample opportunity
for practice of the techniques. Chapters start with the objectives
and topic list to put the material into context and they conclude
with a diagrammatic summary to consolidate learning and a set of
self-test questions to test understanding. The book concludes
with a past CTH real exam, forming a full practice exam for
students to attempt. A marking guide is also supplied.
The front pages of the Study Guide contain features such as tips
on how to study and an explanation of the exam structure.
Note that the CTH Introduction to Business Operations syllabus
is identical within both the Diplomas in Hotel Management and
Tourism Management, so you can use this Study Guide to study for
either qualification.