Study Text
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Price: £22.00 (Printed Text)
£13.20
(eBook - 15% print allowance)
ISBN: 9780751777963
(Printed Text)
9780751794427
(eBook)
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Description: This syllabus introduces you
to the systems and procedures required for Housekeeping and
Accommodation Operations. It provides an overview of the functions
and supervisory aspects of the housekeeping and accommodation
department. You will develop knowledge and skills in departmental
procedures as well as an understanding of safety and security
responsibilities. The key issues included in the syllabus are the
different types of accommodation available, operational planning
and procedures, furniture and fixtures, housekeeping equipment,
linen and laundry, maintenance, leisure facilities, security
aspects and energy and environmental management.
The Study Guide, which has been reviewed and endorsed by CTH,
works logically and methodically through the CTH 2009 syllabus,
following the syllabus order.
It explains the concepts clearly and provides ample opportunity
for practice of the techniques. Chapters start with the objectives
and topic list to put the material into context and they conclude
with a diagrammatic summary to consolidate learning and a set of
self-test questions to test understanding. The book concludes
with a past CTH real exam, forming a full practice exam for
students to attempt. A marking guide is also supplied.
The front pages of the Study Guide contain features such as tips
on how to study and an explanation of the exam structure.