Study Text
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Price: £22.00 (Printed Text)
£13.20
(eBook - 15% print allowance)
ISBN: 9780751777956
(Printed Text)
9780751794410
(eBook)
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Description: The Front Office Operations syllabus
introduces you to the systems and procedures required for the
successful management of the front office of a hotel. It provides
an overview of the functions and supervisory aspects of the front
office department. You will develop knowledge and skills in
departmental procedures as well as understanding the key
legislation. The syllabus includes key areas such as reservations
procedures, check in and check out procedures, guest accounting and
yield management reports, security and safety issues and guest
services and communications.
The Study Guide, which has been reviewed and endorsed by CTH,
works logically and methodically through the CTH 2009 syllabus,
following the syllabus order.
It explains the concepts clearly and provides ample opportunity
for practice of the techniques. Chapters start with the objectives
and topic list to put the material into context and they conclude
with a diagrammatic summary to consolidate learning and a set of
self-test questions to test understanding. The book concludes
with a past CTH real exam, forming a full practice exam for
students to attempt. A marking guide is also supplied.
The front pages of the Study Guide contain features such as tips
on how to study and an explanation of the exam structure.