Our dedicated Learning Media staff will ensure that all orders are placed and delivered within good time.  Place your order with us in any of the following ways:

For bulk orders, please contact us to discuss the trade discounts we have available.

Delivery Lead Times:

UK:  3-5 working days from order placement
Europe:  5-7 working days from order placement
ROW:  7-10 working days from order placement

Postage:

For Tuition Providers and Bookshops within the UK or Ireland, we will deliver Free of Charge.

Delivery Costs for customers outside the UK and Ireland must be paid by the customer.  For overseas customers who have their own UK shipper, we will deliver to them within 3-5 working days, free of charge. If you do not have an account with a shipping company in the UK, we can arrange a quote from our preferred carriers using air or sea freight and we will simply add that cost to your invoice.

Returns:

To return goods, we simply require you to complete a Returns Authorisation Form, telling us which titles and how many you wish to return.  We will then reply with the authorisation and details on how they need to be returned for credit. To ensure responsible ordering we have a 35% cap on the amount you can return. The right to return goods is not automatic.

Once authorised, items on your returns request will be marked with one of the following codes to indicate :

• TP = OK to return - The Title and Cover page only required to be returned for credit
• WB = OK to return - However, the book is still valid and we require the book to be returned in a resaleable condition for credit.
• TO = The book is too old to receive credit
• PP = OK to return - An authorised, itemised certificate of pulping is required for credit
• NC = Return No credit available (not bought through BPP)
• EL = Electronic Product - must be returned whole - and with the security seal intact for credit.

Please ensure that you request a return within three months of the items being superseded by a new edition. For Overseas tuition providers within six months of the item being superseded by a new edition.

For UK and Ireland:  Please note that returns must be received at our warehouse within four weeks of the date of the authorisation, please include a copy of the authorisation - goods received outside this time will not be credited. Bookshops are responsible for the cost of returning all surplus stock for credit.  After receiving authorisation to return and collating their surplus materials, the Tuition Provider must contact BPP LM to arrange collection, of which will be organised Free of Charge. Bookshops are responsible for the cost of returning the books to our warehouse

For Exports:  Please note that returns must be made and received at our warehouse within six weeks of the date of the authorisation, please enclose a copy of the authorisation - goods received outside this time will not be credited. Export Bookshops and Colleges are solely responsible for the cost of returning surplus stock to our warehouse for credit.

Shortages or Damaged stock:

Damaged stock or short deliveries must be reported to BPP LM within 14 days of the delivery date.