Professional Education: developing your career

Policies & Procedures

Please click the below links to go to the appropriate section of the page:

Deferrals and Transfers

Refund and Cancellation Fees

Complaints Procedure

Employers Agreement to Sponsor

Audio and Visual Recording Agreement

 

Deferrals and Transfers

Courses (Full courses and Revision courses)
A written request to the relevant BPP Enrolments department is required if you wish to defer or transfer courses.

To defer a course to the next term, a written request is required no later than two weeks after commencement of a “Full Course” or two weeks prior to the commencement of a “Revision Only Course”.  All Full and Revision courses can only be deferred for one term.

The fee for deferral is € 50 per subject. 

To transfer a course to another venue, a written request must be received by the Enrolments Department. Please be advised that different venues may have different tutors and so the complete course may not be covered if you choose to transfer to another venue during a course. BPP will do its utmost to facilitate the transfer.

To transfer a course from one subject to another is only allowed under extenuating circumstances. Students must submit a written request to the Enrolments Department. Each request will be dealt with on an individual basis, but administration fees and costs for lectures attended and materials received will apply.

ACCA and CIMA Distance Learning

Deferrals must be requested in writing six weeks prior to the exam.  Distance Learning Basics deferrals involve a fee of €25 per paper.  A Distance Learning Basics Plus deferral involves a fee of €75.

CPA Home Study
To defer a Home Study Platinum Course, written notification must be received two weeks prior to the commencement of the Revision Course.  A €50 deferral fee per subject is applicable.

Home Study Gold Courses cannot be deferred.


TERMS AND CONDITIONS FOR DEFERRALS

  1. Subjects can only be deferred for one term
  2. Deferrals are non-transferrable to other subjects or students
  3. Deferrals are non-refundable


A confirmation letter will be forwarded to the student once the written request and the fees have been received.  A Deferral/Transfer is not confirmed until the student has received written notification from the BPP Enrolments Department.

Please click here to download a Deferral Request Form

Please click here to download a Transfer Request Form

 

Refund and Cancellation Fees

Courses
Due to the popularity of BPP’s courses, they are often fully booked.  A refund will only be made if written notification of cancellation of a course to BPP is received one week prior to course commencement.

There is a minimum cancellation fee of €150 per subject for a “Full Course” cancellation.  The cancellation fee is €75 per subject for “Revision Only Course” bookings.

ACCA and CIMA Distance Learning/CPA Home Study
Refunds are not granted after the initial delivery of the Distance Learning/Home Study material.  When requested after booking but before delivery the cancellation fee is  €75 fee per paper.

 

Complaints Procedure

1. What is classified as a complaint?

We would consider a complaint to be any expression of dissatisfaction by any customer/stakeholder (student, lecturer, examining body, etc.). All complaints must be received in writing and will be investigated in line with the procedures set out below. Any “poor” comments received on our customer service surveys will be classified as a complaint (if signed by the student).

2. Complaints Procedure

  1.  A written complaint must be sent to our Customer Support Manager via email (elenamartin@bpp.com for Dublin; andreamcnamara@bpp.com for Limerick and Galway), fax or post. Alternatively, if the customer prefers, they can fill in a complaints form, which is available at reception.
  2. Our customers will receive an acknowledgement of receipt of their complaint within three to four working days.
  3. The complaint will be fully investigated by the Customer Support Manager.
  4. The customer will be informed of the outcome of that investigation as quickly as possible, bearing in mind the need to check facts with any other parties involved. In any event, BPP Ireland would aim to respond to the complaint within ten working days of receipt of the complaint.
  5. If the customer is unhappy with the response to their complaint, it will be referred to the college Directors. Where possible, a meeting will be arranged with the student, exam body etc. to discuss the nature and content of the complaint. A response will then be issued within five working days.
  6. All documents supporting the complaint will be filed on a customer’s complaints file, which will be kept for three years (six terms).
  7. All complaints and supporting documents will be available for inspection by the examining bodies (ACCA, CIMA & CPA) if required.

Please click here to download a Complaints Form

Employers Agreement to Sponsor

This agreement should be used by an employer to sponsor an individual student.  It serves as a formal request to BPP Ireland to issue an invoice for the student. By completing a Sponsorship Agreement form, organisations undertake liability for paying full course fees, for the courses shown on the form, prior to the course commencing.


Please note that this is not a request for credit

All course fees must be discharged in full prior to a student commencing a course.

Terms and Conditions

1. On behalf of the sponsoring organisation (herein after referred to as ‘the sponsor’), it is  agreed that the sponsor will pay within thirty days of the invoice date the amount shown for the course fees and that the full fees become due upon the course commencement.

2. If the sponsored student withdraws from a course or leaves the sponsor’s employment, liability for the sponsor’s contribution towards the course fee will remain with the sponsor.  The sponsor is liable for full course fees as outlined in the Agreement.

3. Full course fees are due whether or not the student completes the course.

Please click here to download an Employers Agreement to Sponsor Form

 

Audio and Visual Recording Agreement

In extenuating circumstances, permission may be granted to record classes at BPP. The following guidelines must be adhered to and are in place in order to protect both the tutor and students in the classroom.

• The student must receive explicit prior written consent from the tutor.

• The student and tutor must sign the agreement below and return it to Reception.

Authorisation to record classes at BPP will only be given in extenuating circumstances (for example disability or other medical reasons). A letter from a qualified practitioner/hospital to confirm this is required prior to the recording of classes.

Visual recording of classes is strictly prohibited in all circumstances.

The tutors' privacy and that of other students in the classroom must be considered.

The recordings are the property of BPP Professional Education. Please note that any information/advice/opinions given in a classroom context must remain as information and can not be acted upon. BPP does not take any responsibility for opinions expressed during the lecture (recorded sessions). Please note that BPP must receive a completed copy of the Audioand  Visual Agreement from the student before permission may be granted.

 Please click here to download a copy of our Audio and Visual Recording Agreement.