Apprenticeship Standard: Operations / Departmental Manager Level 5 Apprenticeship
An Operations/Departmental Manager manages teams and/or projects, and achieves specific goals and objectives within the structure of an organisation’s strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed are consistent.
The employer Trailblazer Group that created this Standard includes CMI, Balfour Beatty, Barclays Bank, BBC, Sainsbury’s and Virgin Media. For full Trailblazer Group, please click here.
Specific job roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and Specialist Managers.
Responsibilities are likely to include:
- Creating and delivering operational plans
- Managing projects
- Leading and managing teams
- Managing change
- Financial and resource management
- Talent management
- Coaching and mentoring.
Typically this apprenticeship will take 24 – 30 months.
Timeframes are flexible depending on the employer and/or the apprentice’s ability to be successful on the programme.
Our guided teaching is delivered through a mix of live webinars delivered by a BPP University tutor, 24/7 access to recorded lectures and online lecture notes. Including online teaching sessions with face-to-face inductions and masterclasses.
Students take part in live discussion with fellow learners during live webinars and via course forums.
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
Knowledge, Skills and Behaviours
- Operational Management
- Project Management
- Leading People
- Managing People
- Building Relationships
- Management of Self
- Decision Making
- Take responsibility
The On Programme Assessment ensures the apprentice is making good progress towards achieving competency in the Knowledge, Skills and Behaviours of an Operations/Departmental Manager. At BPP Professional Education the apprentice will gain a recognised Level 5 qualification and all the examinations must be passed before sitting the End Point Assessment.
Both the apprentice and employer will be supported by a team of Programme Advisors and Skills Coaches who will ensure the apprentice completes the Knowledge, Skills and Behaviours required and is ready to sit the End Point Assessment.
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
- Provide apprentices with a contract of employment for the duration of the apprenticeship on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning.
- Employer must not ask the apprentice to contribute financially to the direct cost of learning.
- Provide the apprentice with paid time to attend off-the-job training, including additional support for English and Maths, or support accessed for learning difficulties and/or disabilities.
- Recognise that the apprentice must complete the apprenticeship within their working hours.
- Ensure apprentice spends at least 20% of their time in off the job training.
- Enter into a contract with BPP University.
- Support the apprentice to gain new skills.
- Be in full-time employment for at least 30 hours a week.
- Be an employee (have a contract of employment for the duration of the apprenticeship) on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning.
- A citizen of a country within the European Economic Area (EEA**) or have the right of abode in the UK, and have been ordinarily resident in the EEA for at least the previous three years on the first day of learning.
- Not be enrolled on another apprenticeship at the same time.
- Has the right to work in England.
- Able to complete the apprenticeship in contracted working hours.
- Be in a new job role (nine months or less), or in an existing job role, where significant new Knowledge and Skills are needed – employer statement of justification needed (relevant to the apprenticeship).
On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with three years’ of management experience can apply for Chartered Manager status through the CMI.
Costs and Government Funding
Employers will be able to draw up to a funding Cap of £9000 per apprentice from the Digital Voucher Service to cover the training costs for this Apprenticeship Standard.