Apprenticeship Standard: Infrastructure Technician Level 3 Apprenticeship
An infrastructure technician provides support to internal and external customers, helping them to be productive and efficient when using technology to do their own jobs. They do this by matching technology to workplace processes to solve any issues or problems. An infrastructure technician sets up systems, helps people to understand their place within the workflow and provides support when required. They also rectify issues to maintain the organisation’s productivity.
The employer Trailblazer Group that created this Standard include The Royal Signals, Microsoft, Cisco, John Lewis, the RAF, Optimity, Hewlett Packard, HMRC, the Home Office, Oracle, the NHS, IBM, Cap Gemini, Freedom Communications, BT and Arqiva.
Specific job roles may include Help Desk Technician, First or Second Line Support, IT Infrastructure Technician and Network Support.
Responsibilities are likely to include:
- The monitoring and maintenance of an organisation’s networks and computer systems
- Installation and configuration of systems
- Diagnosis and resolution of faults.
Typically this apprenticeship will take 15 months.
Timeframes are flexible depending on the employer and/or the apprentice’s ability to be successful on the programme.
Our guided teaching is delivered through a mix of live webinars delivered by a BPP University tutor, 24/7 access to recorded lectures and online lecture notes. Including online teaching sessions with face-to-face inductions and masterclasses.
Students take part in live discussion with fellow learners during live webinars and via course forums.
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end-point assessment.
Knowledge, Skills and Behaviours
- Creative thinking
- Problem Solving
The On Programme Assessment ensures the apprentice is making good progress towards achieving competency in the Knowledge, Skills and Behaviours of an Infrastructure Technician. At BPP Professional Education the apprentice will gain a recognised Level 3 qualification and all the examinations must be passed before sitting the End Point Assessment.
Both the apprentice and employer will be supported by a team of Programme Advisors and Skills Coaches who will ensure the apprentice completes the Knowledge, Skills and Behaviours required and is ready to sit the End Point Assessment.
5 GCSEs, (especially English, Mathematics and a Science or Technology subject); a relevant Level 2 Apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.
- Provide apprentices with a contract of employment for the duration of the apprenticeship on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning.
- Employer must not ask the apprentice to contribute financially to the direct cost of learning.
- Provide the apprentice with paid time to attend off-the-job training, including additional support for English and Maths, or support accessed for learning difficulties and/or disabilities.
- Recognise that the apprentice must complete the apprenticeship within their working hours.
- Ensure apprentice spends at least 20% of their time in off the job training.
- Enter into a contract with BPP University.
- Support the apprentice to gain new skills.
- Be in full-time employment for at least 30 hours a week.
- Be an employee (have a contract of employment for the duration of the apprenticeship) on the first day of their apprenticeship and be paid at least a wage consistent with the law for both the time they are in work and in off-the-job learning
- A citizen of a country within the European Economic Area (EEA**) or have the right of abode in the UK, and have been ordinarily resident in the EEA for at least the previous three years on the first day of learning.
- Not be enrolled on another apprenticeship at the same time.
- Has the right to work in England.
- Able to complete the apprenticeship in contracted working hours.
- Be in a new job role (nine months or less), or in an existing job role, where significant new Knowledge and Skills are needed – employer statement of justification needed (relevant to the apprenticeship).
This apprenticeship is recognised for entry onto the register of IT technicians confirming SFIA level 3 professional competence and those completing the apprenticeship are eligible to apply for registration.
Apprentices will be eligible to progress into Level 4 qualifications including the Degree Apprenticeship in Digital & Technology Solutions.
Costs and Government Funding
Employers will be able to draw up a funding Cap of £15,000 per apprentice from the Digital Voucher Service to cover the training costs for this Apprenticeship Standard.