AAT

FAQs

How do I change a booking?

I booked a course and now I can’t attend one day: What should I do?
Should you wish to change one day or more of a course within the same sitting, you may do by submitting a course transfer form available from our Customer Services Team. Course transfers are always subject to availability and carry an administration fee of £20 per submission, payment of which should be included with the transfer form. Students who have not received written confirmation of their transfer are liable to be refused entry to the course unless they bring some kind of proof of transfer.

I missed one day of my course due to work/illness etc. Can I attend another day?
If you miss a day of your course and wish to change one day or more of a course within the same sitting, you may do so by submitting a course transfer form available from our Customer Services Team. Course transfers are always subject to availability and carry a service fee of £20 per submission, payment of which should be included with the transfer form. Students who have not received written confirmation of their transfer are liable to be refused entry to the course.

I missed day one of my course; will my materials be there on day 2?
We cannot guarantee this, as materials are usually only kept in the classrooms for the first session. If you miss the first day of your course you will need to contact our Customer Services Team and arrange to have the materials sent out to a delivery address. In order to send out items you will need to pay the standard BPP postage charges.

I need to cancel/defer my course, what should I do?
Should you decide to cancel or delay a course to a later sitting, you will be liable for a cancellation/deferral fee of £50 per subject which will be deducted from any deposit or fees paid or charged to your account. Courses cannot be cancelled or deferred less than 14 days prior to the course start date, and full fees will be payable.

I haven’t received my Joining Instructions/Invoice, how can I get these?
Joining Instructions/Invoices are sent to students 3-5 days after the order has been placed. If you have not received these details after this time please email aatcourses@bpp.com who will get copies of your Invoices/Joining instructions sent out to you.

I haven’t received my books yet. Can I track my order?
MyBPP offers students the chance to track orders online. All you need to do is log on and go to 'my orders' where you will be able to preview all packages on the way to you.

I’ve ordered the wrong books, what should I do?
If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of receipt. We will issue a full refund for material, less postage paid. Where relevant, items that are shrink-wrapped or sealed with a security label must be returned unopened; otherwise NO refund can be given. Should you rather have a replacement sent, you will need to pay postage for the replacement item as well as any price difference. Material should be returned with a copy of the dispatch note and an explanation of why the goods are being returned to:

BPP Warehouse
17 Fairway Drive
Greenford
UB6 8PW
N.B. You are strongly advised to obtain Proof of Posting, as we cannot otherwise refund items lost in the post.

You've sent me the wrong things, what should I do?
We will replace or fully refund such material if brought to our attention within 14 days of receipt.

Please contact your BPP training centre where you purchased your material for further advice.